How to clean your jewellery:
Silver and gold plated silver jewellery can be dipped into silver dip cleaning solution, always ensure you wash well in warm soapy water afterwards, and dry thoroughly on a soft cloth. This process will work even if the piece incorporates gold or diamonds. Always follow the directions on the bottle as there are some stones you can't put in, such as emeralds or pearls.
If you take care to minimise rubbing of a gilded vermeil piece it can stay bright and gold for many years however any rubbing will eventually wear off the gold layer. Take care to ensure you always wear your gilded pendant the right way round so that only the back of the piece rubs against your skin. Items can be re-gilded if necessary however it usually lasts between 3 and 7 years depending on wear. If you are in any doubt or you have any problems with your jewellery please contact me and I will try to resolve your issue as soon as I can.
Every effort is made to make sure your lovely new jewellery reaches you in perfect condition however occasionally an item may need to be returned, items bought directly from me can be returned within 30 days of purchase, and you will receive a full refund minus postage costs within 14 days of receipt of the item, providing it is unworn and in its original condition and packaging. All items must be returned via an insured delivery service such as royal mail special delivery.
All commissioned pieces are non-returnable, for other pieces exchanges are accepted within 30 days of purchase providing the item is unworn, in its original condition and packaging. Please contact me before returning any item for an exchange. Should the item you are exchanging have a different value to the returned item, you will be sent an invoice for the additional amount or refunded the difference (via PayPal if purchased on-line). Any difference must be paid for before the exchanged item is dispatched. All items must be returned via an appropriately insured delivery service such as royal mail special delivery.
All items are guaranteed against manufacturing faults for 12 months from the date of purchase. Damage caused by mis-use will not be covered. Although the gemstones I use are hardwearing, they are not indestructible. It is therefore sensible to remove stone set jewellery during sports, washing up, or any form of manual work. Please see the section on aftercare to see how to clean and protect your jewellery from damage.
Postage and packaging:
All jewellery is packaged in an appropriate box and ribbon,the boxes are then carefully packaged to ensure the jewellery is not damaged during transit.